Refund policy
Return Policy
Returns
Due to the nature of our skincare products, we do not accept returns of opened or used items for hygiene and safety reasons.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We will review the issue and provide a replacement or refund when appropriate.
Unopened Products
Unused and unopened products may be returned within 14 days of delivery.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Allergic Reactions
As individual skin sensitivities vary, we cannot offer refunds for reactions to ingredients listed on our product pages. We recommend reviewing ingredient information carefully before purchase.
Shipping Costs
Original shipping charges are non-refundable.