Shipping policy
Shipping Policy
Thank you for shopping with LUKÉA Atelier.
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
During product launches, promotions, or periods of high demand, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated at checkout based on the destination and shipping method selected.
Free shipping may be offered during special promotions or on qualifying orders.
Delivery Estimates
Estimated delivery times within Canada are typically:
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British Columbia: 1–5 business days
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Western Canada: 2–7 business days
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Eastern Canada: 4–10 business days
Delivery times are estimates only and are not guaranteed.
Tracking
Tracking information will be provided when available once your order has shipped.
Shipping Delays
LUKÉA Atelier is not responsible for delays caused by shipping carriers, weather conditions, customs processing, labour disruptions, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Orders returned due to an incorrect address may require additional shipping charges for reshipment.
Damaged or Missing Orders
If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery at:
Please include your order number and photographs of the package and product when applicable.
Contact
If you have any questions regarding shipping, please contact:
Richmond, British Columbia, Canada